Summary

 

Responsible for providing professional medical assistant care to patients in a caring and compassionate manner following established standards and practices. Provides excellent customer service to patients and family members both in person and over the telephone. Performs scheduling and administrative duties as needed.   

 

Essential Duties and Responsibilities

• Supports and promotes the mission and values of Covenant Health Ministry.
• Prepares patient for examination/visit.
• Obtains and thoroughly documents patient vital signs and reason for visit.
• Prepares patient chart for provider.
• Reviews current medications, allergies, treatments, height, weight, problem list and additional criteria as requested by provider.
• Reviews and documents patient history (immunization, screenings, etc.).
• Instructs patient in collection of samples and preparation for tests.
• Assists providers with patient examinations and procedures.
• Assists with the preparation of equipment/instruments. 
• Assists with patient education.
• Screens and documents patient calls determining the urgency of the problem; consults with provider regarding treatment and advises patient accordingly. 
• Performs patient triage.
• Documents charts including returned phone calls, missed appointments or other clinical issues, with initials, date, and time.
• Takes messages and assists providers with return phone calls.
• Calls in prescriptions per provider orders and protocols.
• Retrieves records and files/imports patient test results. Notifies patient of test results per provider direction thoroughly documenting patient outreach in a timely manner.
• Perform all required QCs (test and equipment).
• Performs related work as requested.
• Preloads pertinent patient history in EMR.
• Performs tests as instructed (i.e., EKGs, lab, vision, hearing, PFT, non-stress).
• Administers allergy injections, medications, immunizations and other measured injectables per provider orders.
• Performs dressing applications and changes.
• Removes sutures.
• Performs venipuncture per provider orders.
• Prepares, cleans, and stocks exam rooms.
• Schedules patient appointments.
• Assists in scheduling patient tests.
• Prepares or performs pre-certifications and prior authorizations.
• Orders and maintains medical supplies and vaccine inventory.
• Assists front office as needed
• Completes general filing/scanning/importing.
• Coordinates and completes paperwork/forms as directed related to referral, health/school/sports, immunizations, excused from/return to work/school, childcare, and medication administration. Charts completion as required.
• Completes all assigned/required training within defined timelines.
• Demonstrates flexibility in assisting with support/coverage within the practice network.
• Other duties as consistent with this role.

 

*For Specialty areas: Performs appointment scheduling, procedure and/or surgery scheduling related activities based on department including ambulatory clinics in both IMG and HOD.

 

Job Requirements

 

Job Knowledge and Skills

• Demonstrates the ability to organize and prioritize work to expedite patient care.
• Maintains current knowledge and adheres to all organization policies and procedures, practice/site protocols and safety and infection control policy and procedures.
• Demonstrates a commitment to maintain competency in those activities which contribute to ongoing professional development and those required by department/organization policy.

 

Education and Experience

• High School diploma or GED preferred
• Certification through the National Commission for Certifying Agencies (NCCA) ~American Association of Medical Assistants (AAMA), American Medical Technologists (AMT), National Center for Competency Testing (NCCT) or National Health Career Association (NHA) required.
• BLS/CPR, AED Certification required (must be completed within 3 month of hire date)
• 2+ years Medical Assistant experience preferred

An equivalent combination of education and experience which provides proficiency in the areas of responsibility listed above may be substituted for the above education and experience requirements.

 

Working Conditions/Physical Demands

Must possess the physical and mental abilities to perform the tasks normally associated with this position that involves a combination of sitting, standing, walking, bending, stooping, and reaching. Lifting/carrying frequently up to 35 pounds, and occasionally up to 50 pounds.  Some stress related to high level of responsibility for quality care.

 

Americans with Disabilities Statement

Must be able to perform all essential functions of this position with reasonable accommodation if disabled.

 

 

The above statements are intended to describe the general nature and level of work being performed.  They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.  Covenant Health reserves the right to modify position duties at any time, to reflect process improvements and business necessity.

 

Standard of Business Conduct

Every St Joseph Hospital employee is required to abide by the Standards of Conduct and to report any activity that appears to violate the Standards of Conduct.

 

Covenant Health Mission Statement

We are a Catholic health ministry, providing healing and care for the whole person, in service to all in our communities.

Our Core Values:

Compassion

We show respect, caring and sensitivity towards all, honoring the dignity of each person, especially the poor, vulnerable and suffering. 

Integrity

We promote justice and ethical behavior, and responsibly steward our human, financial and environmental resources. 

Collaboration

We work in partnership, dialogue and shared purpose to create healthy communities. 

Excellence

We deliver all services with the highest level of quality, while seeking creative innovation. 

We are an equal opportunity, affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, disability status, gender, sexual orientation, ancestry, protected veteran status, national origin, genetic information or any other legally protected status