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Rehab Patient Service Representative – PSR – Full time – Nashua – St. Joseph

Location: Nashua, NHDepartment: Physical Therapy – NE BlvdFacility: St. Joseph Hospital – Nashua, NHJob ID: 30031

Job Details

The starting rate for this position is: $17.23

Rate of pay displayed reflects the beginning of the pay scale.  At the time of an offer, determination of your offer will reflect your skills and experience as it relates to the position.

 

Summary

 

Responsible for activities associated with administrative Rehabilitation Services operations. Provides excellent customer service to patients and family members both in person and over the telephone. Works as a team member across all Rehab Departments serving as liaison between the Patient, the Provider, the Payor and the Therapist(s).

 

Essential Duties and Responsibilities

  • Supports and promotes the mission and values of Covenant Health Ministry.
  • Responsible to Rehabilitative Services Manager and Office Coordinator.
  • Assures schedule utilization and other pertinent departmental benchmarks are consistently achieved, as appropriate.
  • Initiate and receive telephone contact with new and current patients.
  • Provides initial and ongoing scheduling of patients in the Electronic Health Record (EHR)
  • Completes pre-registration and registration of patients in EHR.
  • Verifies patient’s insurance benefits in EHR.
  • Manages multiple tasks in a fast-paced environment, demonstrating sound judgment, attention to detail and follow through.
  • Prioritizes duties and responsibilities, demonstrating strong organization and time management skills.
  • Demonstrates excellent verbal and written communication skills.
  • Maintains compliance with all relevant Federal, State regulations and Organizational policies.
  • Interacts in a positive, professional manner, contributing to a positive team environment.
  • Assures appropriate administrative sections of HER are maintained in an accurate manner and all requirements are completed.
  • Interacts with patients, visitors, and employees in a helpful and appropriate manner.
  • Other duties as consistent with this role.

 

 

 

 

Job Requirements

 

Job Knowledge and Skills

  • Ability to maintain and preserve confidentiality
  • Excellent written and verbal communication skills
  • Excellent human relationship, communication skills, maturity and poise
  • Microsoft Office experience
  • Medical terminology
  • Able to work independently within assigned guidelines and with minimal supervision

 

Education and Experience

  • Associates Degree preferred
  • Electronic Health Record experience preferred

 

An equivalent combination of education and experience which provides proficiency in the areas of responsibility listed above may be substituted for the above education and experience requirements.

 

Working Conditions/Physical Demands

Must possess the physical and mental abilities to perform the tasks normally associated with this position that involves a combination of sitting, standing, walking, bending, stooping, and reaching. Occasional lifting/carrying up to 25 lbs.  Some stress related to high level of responsibility for quality care.

 

Americans with Disabilities Statement

Must be able to perform all essential functions of this position with reasonable accommodation if disabled.

 

                                                                                                                                                           

 

The above statements are intended to describe the general nature and level of work being performed.  They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.  Covenant Health reserves the right to modify position duties at any time, to reflect process improvements and business necessity.

                                                                                                                                                           

 

Standard of Business Conduct

Every St Joseph Hospital employee is required to abide by the Standards of Conduct and to report any activity that appears to violate the Standards of Conduct.

 

Covenant Health Mission Statement

We are a Catholic health ministry, providing healing and care for the whole person, in service to all in our communities.

Our Core Values:

  • Compassion – We show respect, caring and sensitivity towards all, honoring the dignity of each person, especially the poor, vulnerable and suffering.
  • Integrity – We promote justice and ethical behavior, and responsibly steward our human, financial and environmental resources.
  • Collaboration – We work in partnership, dialogue and shared purpose to create healthy communities.
  • Excellence – We deliver all services with the highest level of quality, while seeking creative innovation.

We are an equal opportunity, affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, disability status, gender, sexual orientation, ancestry, protected veteran status, national origin, genetic information or any other legally protected status.

 

 

 

 

 

 

Apply For Position

St. Joseph Hospital, Nashua, N.H.

We have been serving the local community since 1908. Our main campus is in the heart of Nashua, N.H., and we have satellite campuses in Hudson, Merrimack and Milford. Our 208-bed hospital combines the latest technologies with personalized medicine. Living and working here, you’ll be part of our tight-knit community and experience a quality of life you can’t get elsewhere.

St. Joseph Hospital in Nashua, N.H.

Life in New England

Every season brings a new reason to love New England’s scenic and cultural treasures. Hikers, bikers and skiers find their bliss among the rolling hills and rocky peaks of some of the country’s prettiest landscapes, all within 50 miles of Boston. In fact, New Hampshire has consistently ranked one of the top states in the U.S. to raise a family.

Birds eye view of a church in New England

Competitive Benefits Package

We create an outstanding work environment for our physicians, nurses and employees. Health coverage, tuition reimbursement, an Employee Assistance Program and community volunteering activities are just some benefits for our team members. A competitive compensation and benefits package helps you and your loved ones stay healthy, meet your financial goals and thrive professionally and personally.

group of six employees wearing blue scrubs and white lab coats. They are standing with their arms folded and smiling.

St. Mary’s Health System, Lewiston, Maine

St. Mary’s Health System was founded in 1888 by the Sisters of Charity of Saint-Hyacinthe. Today, the integrated medical system includes an acute care community hospital, a group of primary care and specialty providers, urgent care and emergency department, plus an extensive complement of outpatient specialty, behavioral and mental health services. Living and working here, you’ll be part of our talented and compassionate caregivers serving Androscoggin County.

A photo of St. Mary's Health System Regional Medical Center building in Lewiston, Maine

Life in New England

Every season brings a new reason to love New England’s scenic and cultural treasures. Hikers, bikers and skiers find their bliss among the rolling hills and rocky peaks of the country’s prettiest landscapes in the Appalachian range. The twin cities of Lewiston-Auburn are the second-largest metro area in Maine and just 30 miles north of Portland. The region offers a reasonable cost of living and some of the safest neighborhoods in the country.

Scenic overlook of twin cities of Lewiston-Auburn

Competitive Benefits Package

We create an outstanding work environment for our physicians, nurses and employees. Health coverage, tuition reimbursement, an Employee Assistance Program and community volunteering activities are just some benefits for our team members. A competitive compensation and benefits package helps you and your loved ones stay healthy, meet your financial goals and thrive professionally and personally.

group of six employees wearing blue scrubs and white lab coats. They are standing with their arms folded and smiling.

St. Joseph Healthcare, Bangor, Maine

Founded in 1947 by the Felician Sisters, St. Joseph Healthcare comprises an acute care hospital and a range of inpatient and outpatient services meeting the community’s evolving needs. Our more than 800 dedicated employees encompass our Mission through compassion, supporting a patient’s mind, body and spirit. Living and working here, you’ll be part of our tight-knit community and experience a quality of life you can’t get elsewhere.

large brown brick hospital that has its name, “St. Joseph Hospital” written in green. There are red flowers in the front and a blue sky.

Life in New England

Rated the No. 1 small city in the U.S. in the millennium edition of Places Rated Almanac, Bangor is in the heart of Penobscot County. It allows excellent access to everything the state offers, including scenic coastlines and beaches, camping and hiking, and charming small towns. The state provides a reasonable cost of living and some of the safest neighborhoods in the country

group of small brick buildings with a water canal in the front. There are trees along the canal and lights reflecting off the water.

Competitive Benefits Package

We create an outstanding work environment for our physicians, nurses and employees. Health coverage, tuition reimbursement, an Employee Assistance Program and community volunteering activities are just some benefits for our team members. A competitive compensation and benefits package helps you and your loved ones stay healthy, meet your financial goals and thrive professionally and personally.

group of six employees wearing blue scrubs and white lab coats. They are standing with their arms folded and smiling.

Why Covenant Health?

Covenant Health and our family of organizations have been healing and transforming lives for more than a century, and we continue to be unwavering in our Mission. In addition to providing an environment that is both challenging and rewarding, we offer:

  • Mission driven organization and colleagues
  • Numerous locations across New England and part of Pennsylvania, including some remote and hybrid positions
  • Highly competitive salaries that are market-based and experience rated
  • A comprehensive and flexible benefits program designed to protect and enhance your health and financial security
  • Additional benefits like wellness programs, earned time off, extended sick leave, leaves of absence, family and medical leave
  • Professional development and education opportunities
  • A healthy and effective balance between your work and life responsibilities

St. Joseph Healthcare – Bangor, ME

Pillar: A heartfelt purpose

Since 1947, St. Joseph Healthcare has been a comforting and reassuring presence for our friends and neighbors in Maine. Providing patient-focused care is a genuine calling and a sacred trust for us. If you have a heart for bringing your best to each individual interaction you have, we invite you to join us.

Pillar: A guiding mission

For more than 75 years, the people of St. Joseph Healthcare, have delivered the highest quality care, treating everyone with respect and dignity. We’re passionate about improving healthcare access and elevating quality of care for everyone we serve. Join us, and you too will find an open door and welcoming environment where you will be valued for your abilities and the unique qualities that make you… you. It’s a career you can believe in.

Pillar: An ideal combination

Looking for the best of both worlds? Do you want to provide individualized care with a genuine human touch, while also enjoying the support and resources of a strong regional health system? You’ll find it at St. Joseph Healthcare. Here, you’ll deliver compassionate, community-focused care that is elevated through state-of-the-art technology. Join us and discover how combining the personal and the progressive brings out the best in our care – and each other.

Pillar: A bright future

St. Joseph Healthcare has a rich heritage of caring for our Bangor, Maine community. And the best is yet to come. To make it happen, we’re investing in our future, putting our employees front and center, supporting their growth and development, and opening an exciting career paths for them to explore. Join us and help us move boldly forward while extending our more than 75 year legacy of compassion

St. Joseph Hospital – Nashua, NH

Pillar: A heartfelt purpose

At St. Joseph Hospital in Nashua, NH, we’re committed to being a skilled, knowledgeable, and reassuring presence for every person who comes to us for care. Providing patient-focused care is a genuine calling and a sacred trust for us. If you have a heart for brining your best to each individual interaction you have, we invite you to help us deliver our covenant of compassion.

Pillar: A guiding mission

At St. Joseph Hospital in Nashua, NH, everything we do flows from our dedication to treating everyone with respect and dignity. We’re passionate about improving healthcare access and elevating quality of care for everyone we serve. Our “A” Hospital Safety Grade from the Leapfrog Group, offers tangible proof of our commitment to the highest quality care. Join us, and you too will find an open door and welcoming environment where you will be valued for your abilities and the unique qualities that make you… you.

Pillar: An ideal combination

Looking for the best of both worlds? Do you want to provide individualized care with a genuine human touch, while also enjoying the support and resources of a strong regional healthcare system? You’ll find it at St. Joseph Hospital Nashua, NH. As a Level III trauma center and a certified Primary Stroke Center, we deliver compassionate, community-focused care that is elevated through state-of-the-art technology. Join us and discover how combining the personal and the progressive brings out the best in our care – and each other.

Pillar: A bright future

St Joseph Hospital, in Nashua, NGH, has a rich heritage of caring for our community. And the best is yet to come. To make it happen, we’re investing in our future, putting our employees front and center, supporting their growth and development , and opening up exciting career paths for them to explore. Join us and help us move boldly forward while enhancing our important legacy.

St. Mary’s Health System – Lewiston, ME

Pillar: A heartfelt purpose

From our very beginning in 1888, St. Mary’s Health System, has been a trusted member of the Lewiston community and a consistent source of skilled, compassionate caring for everyone who has ever walked through our doors. Providing hope and healing to our neighbors is a genuine calling and a sacred responsibility for us. If you have a heart for bringing your best to each individual interaction you have, we invite you to join us.

Pillar: A guiding mission

At St. Mary’s Health System, everything we do flows from our commitment to treating everyone with respect and dignity. From our 223-bed hospital, to our many outpatient locations and ancillary facilities, we’re passionate about improving healthcare access and elevating quality of care for everyone we serve. Join us, and you too will find an open door and welcoming environment where you will be valued for your abilities and the unique qualities that make you… you.

Pillar: An ideal combination

Looking for the best of both worlds? Do you want to provide individualized care with a genuine human touch, while also enjoying the support and resources of a strong regional health system? You’ll find it at St. Mary’s Health System in Lewiston, Maine. Here, you’ll deliver compassionate, community-focused care that is elevated through state-of-the-art technology. Join us and discover how combining the personal and the progressive brings out the best in our care – and each other.

Pillar: A bright future

St. Mary’s Health System has a rich heritage of community care that spans nearly a century and a half. Yet, we’re looking forward to even greater things ahead. We’re investing in our future, putting our employees front and center, supporting their growth and development, and opening up exciting career paths for them to explore. Join us and help us move boldly forward while enhancing our important legacy.

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